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Making Customer Service Effective in the Digital Age

What is Customer Service? Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the customer’s expectation starts from the time he has purchased the product or subscribed or hired …

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Expanding Memomics – Mining the Datagems of a Bejeweled Babylon of Information

Memomics, when understood as the study of the Meme, by decoding it into an ontological mapping, is a valuable tool to improve semantic webs and search engines. Commercial and advertisement applications facilitated by Artificial Intelligent agents can profit from the correlations found as will be explained hereunder: According to Wikipedia a Meme is a term, …

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